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Frequently Asked Questions

How do I book a session?


We've made it as easy as possible for you to book a session. You can find our Bookings page either via the Menu or the " Book a Session" button on the Home page. On the Bookings page, select either Masterclass or Daily BreathCafe Session. Once selected you'll see the Schedule page where you'll choose the date and time for the session you'd like to attend. Now, check the "Book a session" radio button and click Next. We'll need some of your details like your name and your email address. Once filled in, click on "Pay Now". You'll be taken to the payment gateway page to finalise your payment. We have provided several secure payment methods for your convenience. Please note for non-South African payments, current exchange rates will apply. Also note, that some US cards do not have 3D Secure activated and will thus not work as payment method. In these cases, please contact us and we will create an invoice so that you can pay by EFT. Once your booking is completed, you'll get an email notification with the session details and Zoom link.




How do I book a session after purchasing a Membership plan?


You've bought a Membership Plan and now you're ready to book your first session. Here's how: On the Bookings page, select either Masterclass or normal Online Session. This takes you to the Schedule page. If you are first-time subscriber, you will have to set up your password. Click on the Login button, below the NEXT button Click on "Log in with Email" button. Then on the Login page, dont fill in anything. Just click on "Forgot Password". This is how you set up your password for the first time.

Type in your email address. An email will be sent to reset your password. Click on the link in the email. Type in your password - this can be anything.

Now your account is set up.

Go to the website and login with a new password and email address.

After logging in, you'll see the Schedule page where you'll choose the date and time for the session you'd like to attend. The confirmation that you have a Membership plan will be shown. Click on "Next", confirm your details and then click on "Book it".




How do I know when my Membership expires?


No need to put reminders on your phone. We'll notify you via email a few days before your Membership plan expires. The email will contain a link for you to renew your Membership easily.




What does my Membership cover?


When you purchase a Membership plan, you get the following benefits: Unlimited number of sessions that you may attend. Please note that your Membership plan doesn't automatically book your sessions. You still need to make individual session bookings. The monthly 2-hour Masterclass with Dr Ela Manga. This Masterclass is usually on the last Saturday of the month. Keep an eye out on our website noticeboard for updates. Occasional Guest Breathwork experts will join our monthly Masterclasses. We're constantly looking at ways to improve our services, so if you have any suggestions, please feel free to contact us.




Are Zoom links automatically sent once I purchase a Membership plan?


No, this is not an automatic process. The Zoom links are only sent to you once you book a session. Use your Membership plan to book a session using your credentials.




How do I book a session using a Coupon Code?


You've received a Coupon Code, either as a Corporate Client or as a gift voucher and now you're ready to book your session using this code. Here's how: On the Bookings page, select either Masterclass or normal BreathCafe Session for which your code is valid. This takes you to the Schedule page. Select and click on the date and time for your online session. Now click on the "Book a session" radio button, and then click "NEXT". Simply fill in your name, email address and the Coupon Code at the bottom right of the page. Click "Pay Now". Your Coupon Code will be accepted. Note the Coupon Discount shown below. Then click again on "Pay Now" to confirm your booking. Once done you'll get an email with the Zoom call-in details.




How do I book a session after receiving a Gift Voucher?


You've received a Gift Voucher and now you're ready to book your first session. Here's how: On the Bookings page, select either Masterclass or normal BreathCafe Session. This takes you to the Schedule page. If you are first-time Subscriber, you will have to set up your password. Click on Log in, below the NEXT button. Now click on "Log in with Email". Then on the Login page, dont fill in anything. Just click on "Forgot Password". This is how you set up your password for the first time.

Type in your email address. An email will be sent to reset your password. Click on the link in the email. Type in your password - this can be anything. Remember it.

Now your account is set up.

Go to the website and log in with your new password and email address.

After logging in, you'll see the Schedule page where you'll choose the date and time for the session you'd like to attend. The confirmation that you have a Membership plan will be shown. Click on "Next", confirm your details and then click on "Book it".




How to buy a product from the online shop?


Our online shop has a mix of digital downloadable products and physical products. For digital products: - Click on the product to view information like description, size of file and duration. - Either Add to Cart, if you want to continue browsing, or Buy Now to go to the Checkout page. - On the Checkout page, fill in your billing info or log in to your BreathCafe account for quick checkout. - The Checkout page is also where you fill in Promo codes for discounts. - Click Continue to Review and Place the Order. - Last step is to choose how to pay and complete the payment details. - Once payment is made, the digital product may be downloaded to your device. For physical products: - Follow the same process as above. - Some products may have choices like colour, size, etc. - On the Checkout page, fill in your shipping info (physical address). Shipping costs will be added to total price. PLEASE NOTE: Currently we only ship within South Africa.




What is a zipped file?


Zipped files are compressed files that are used to reduce the size of video files for downloading. Zipped files need to be uncompressed (unzipped) before the file can be used. To unzip a file, simply double click on the zipped file once its downloaded and save the video file to your device. Both Mac and Windows operating systems support unzipping.




Online Payment doesn't go through


We have provided several secure payment methods for your convenience. Please note for non-South African payments, current exchange rates apply. Also note, that some US cards do not have 3D Secure activated on the cards and will thus not work as payment method. In these cases, please contact us and we will create an invoice so that you can pay by EFT.